Job Description:
Beloform is seeking a Call Center Agent to join our Atlanta team. As a key point of contact for our clients’ customers, you will handle inbound and outbound calls, provide exceptional support, resolve inquiries, and ensure a seamless communication experience. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple tasks effectively.Key Responsibilities:Answer incoming calls and respond to customer inquiries in a professional mannerMake outbound calls to follow up on customer needs and service satisfactionResolve product or service problems by clarifying customer issues and offering appropriate solutionsMaintain accurate records of customer interactions in the systemMeet performance targets and quality standardsCollaborate with team members and supervisors to improve service deliveryStay informed on company products, promotions, and policies