We are seeking a dispatcher WITH EXPERIENCE, WITH EXPERIENCE who is able to plan and coordinate routes for SEMI TRUCKS, book loads, take calls from drivers, customers, and NEGOTIATE RATES WITH BROKERS. One who will answer emails in a timely manner, meet goals set by management, assist drivers with issues that may arise and excel under pressure. THIS IS A IN OFFICE POSITION. NOT A WORK FROM HOME !
Duties and responsibilities will include but not be limited to:
Plan and coordinate routes
Dispatch multiple drivers in a timely manner
Track drivers during assignments and keep customers and brokers informed of driver routes and of any delays.
Take incoming calls from customers, drivers, and brokers
Communicate with customers or supervisor to address questions, and issues.
Accurately enter orders and driver activities in Transportation Management Systems.
Multi-tasking and organizational skills
Qualifications:
Customer Service Experience
Ability to interact with courtesy, sympathy, understanding, and maintain a professional demeanor at all times
Possess strong ethics; treats people with respect, keeps commitments, inspires trust in others, works with integrity and upholds organizational values
Strong work ethic with a professional, positive attitude
Team work - Exhibits objectivity and openness to other's views, give and welcomes feedback, contributes to building positive moral
Able to meet daily deadlines efficiently and work well under stress
Attention to detail, Strong computer skills