The Visa Service Experience Sr. Consultant LAC is a liaison between Client Services (CS) and Product teams. This role is recognized as a thought leader and authority on client services enablement needs.  This role has a voice in defining, implementing and transition the operational model to ensure a scalable, simple operations with a client lens. Often works with specialized teams as the voice of CS, to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and Partners in Latin America and the Caribbean. This person may be supporting initiatives such as new products and enhancements, enterprise/government mandated products and services, and Internal/external SME/Consulting support.
This Sr Consultant position is an individual contributor responsible for managing complex strategic programs as the CS lead representing the division’s needs for successful Go-to Market (enablement and launch).
Essential Functions
    Develop a strong partnership with the Regional Acceptance and Risk and Identity products teams to be recognized as a key contributor to their overall success. 
    Act as CS Lead on assigned new products and programs, work closely with the Regional Product Team and Global Service Experience to understand roadmaps, business enhancements, maintenance releases, and gauge their impact on current CS processes and programs.  
    Prepare and maintain detailed programs / project plans, status reports, and issues logs.
    Develop and maintain the necessary processes and artifacts based on the Product Service Fulfillment Framework to educate and train Client Services stakeholders for new products and services. 
    Maintain the Product Service Fulfillment repository. 
    Act as a Subject Matter Expert on various product features assigned, serve as an escalation point for complex issues encountered by BAU client service members.
    Lead complex and multi-layer implementations for various strategic initiatives with Visa internal and external stakeholders to ensure customer expectations are exceeded, utilizing program management best practices and skills.
    Define, coordinate and manage internal initiatives with cross functional teams, own the Product Service Fulfillment model and report on inactive progress and risks. 
    Apply Product knowledge and technical know-how to work with internal resources to bring products to market in a logical manner.  Integration goals must be operationally feasible for both internal teams as well as client integration norms and needs.
    Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
    Coordinate and influence internal and external resources to ensure delivery on commitments.
    Responsible for own project-workflow assignments with initiative to solve problems and meet deadlines required by wider project teams.
    Build and enhance positive working relationships with internal and external stakeholders.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.