IT Consulting Firm is expanding and seeking Tier 2 or 3 Network Technicians / Engineers to fill immediate opening. This is an in-office position and not remote.
Customer service is important as this is a position that interacts directly with our customer base.
Qualified candidate must be able to pass a background check and must also have a clean driving record. No major moving violations may exist in the previous 3 years. Driving records will be confirmed prior to employment.
Candidate will be responsible for assessing, supporting, designing, installation, troubleshooting, and maintaining client networks.
Technical Skills and Qualifications:
5 years of field experience (less if Tier 1 or 2)
Ability to troubleshoot hardware and software issues
Advanced knowledge of networking concepts – TCP/IP, NAT, DHCP, VPN, WAN
Ability to setup and/or troubleshoot servers utilizing Microsoft Windows Server 2012/2016/2019/2022
Ability to setup, configure, and troubleshoot Microsoft Exchange 2016/2019 and Hosted Exchange via Office 365
Expert knowledge of installing and configuring enterprise-level anti-virus software
Expert knowledge of Microsoft Windows Desktop Operating Systems and Office Products, including configuring of Microsoft Outlook
Expert knowledge of setting up and configuring wireless networks and network printers
Advanced knowledge of DNS and domain name management
Advanced knowledge of hardware and software firewalls, routers, and switches
Advanced PC repair – testing of hardware components; replacing hardware in servers, desktops, and laptops
Understanding of physical networking concepts, including terminating CAT5(e)/CAT6 cable
Experience with on and off-site backup solutions and data restoration
Knowledge surrounding HCI
Knowledge of smartphone devices and configurations (Android, iPhone)
Basic knowledge of Microsoft SharePoint
Basic knowledge of HTML, PHP, ASP
Basic knowledge of Microsoft Office 365 platforms
Microsoft certification is a plus, but not required
Required Professional Skills:
Self-starter with proven computer and networking expertise
Ability to work independently or with a team and efficiently manage time
Excellent customer service skills to include written and verbal communication
Excellent troubleshooting skills
Positive attitude
Ability to develop relationships with customers and promote products and services to clients and partners
Ability to assess technology needs and requirements
We offer:
Competitive salary
Opportunity to gain knowledge and experience with multiple different products
Health insurance
Paid leave
401K
Salary requirement should be included when applying for the open position as it is dependent upon your skill set.