Role Overview:
We’re looking for a passionate and dedicated Sales Associate to join our team and play an essential role in the day-to-day operations of our store. As the primary point of contact for our customers, you’ll be instrumental in providing outstanding service, ensuring a smooth shopping experience, and helping to maintain the welcoming atmosphere of the shop. This is a dynamic role where you’ll be expected to be proactive, organized, and flexible in managing various responsibilities, all while delivering excellent customer service.
Key Responsibilities:
Opening Procedures:
-Arrive punctually at 10:45 AM to prepare the store for customers.
-Set up iPads, ensure communication devices are operational, and create an inviting atmosphere with appropriate lighting and music.
Daily Customer Interaction:
-Provide a warm and informative welcome to every customer, ensuring their needs are met with enthusiasm.
-Check IDs to verify age and ensure compliance with legal requirements.
-Introduce customers to our gifting shop model, walking them through the menu and purchase process.
-Use product knowledge to offer personalized recommendations and answer customer inquiries.
-Operational Support:
-Stay attentive to customer needs while managing operational tasks such as answering phone calls, following up on orders, and restocking inventory.
-Assist with store cleanliness and organization, ensuring a tidy and pleasant shopping environment.
-Perform various tasks such as breaking down flowers, stapling bags, and maintaining store functionality.
Closing Procedures:
-Complete thorough cleaning of customer areas and operational spaces, including disinfecting surfaces and mopping/vacuuming floors.
-Secure the store, ensuring all equipment is stored safely and the shop is left in an orderly state.
Expectations:
-Proactive Work Ethic: Prioritize tasks effectively and manage time wisely to ensure operational efficiency and a positive customer experience.
-Team-Oriented: Collaborate effectively with fellow associates and management to meet store goals and ensure the smooth running of daily operations.
-Flexibility: Be adaptable and willing to engage in various tasks as needed, as the retail environment can change quickly.
Qualifications:
-Prior experience in retail or customer service is required.
-Strong communication skills with the ability to engage and build rapport with customers.
-Ability to multitask in a fast-paced environment.
-Organizational skills and attention to detail are essential.
-A positive attitude and a passion for customer service.
Why Join Us?
-Competitive pay and potential for growth within the company.
-Be part of a dynamic and supportive team.
-Work in a fun, fast-paced environment with opportunities to learn and grow.
If you're a self-motivated individual who enjoys working with people, we’d love to hear from you! Apply today to become a part of our team and help us create an exceptional experience for our customers.