Req ID: RQ170292Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top SecretJob Family: Quality AssuranceSkills:Microsoft Office,PMP,ServiceNow PlatformExperience:10 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Program Senior Quality Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Program Senior Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Program Senior Quality Analyst joining our team to oversee an upcoming opportunity supporting a cabinet level Government Agency with a vital national Mission centered on the concerns of the Nation's energy and environmental resources.HOW A PROGRAM SENIOR QUALITY ANALYST WILL MAKE AN IMPACT:
Point of Contact for overall Contractor performance and quality assurance as specific in the performance measures and metrics contained in each BPA Order
Responsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processes
Responsible for improvements by developing, implementing, and maintaining continual service improvement processes
Responsible for reporting Contractor performance on a regularly scheduled basis
Responsible for providing corrective action plans for any IT service that performs below its established standard
Ensures customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experience
WHAT YOU’LL NEED TO SUCCEED:Education:
Bachelor’s or equivalent in Computer Science, Software Engineering, Business Administration, Management or another scientific of technical discipline
Required Experience:
10+ years of relevant professional work experience
Required Technical Skills:
Strong working knowledge of the following:
MS Office suite, including Word, complex Excel files, and PowerPoint
MS Project
ServiceNow
Required Skills and Abilities:
Must possess at least one of these certifications:
PMP
Lean Six Sigma Black Belt
ITIL Intermediate, Expert, or Master-Level
Demonstrated experience with hiring staff against GSA schedule labor category descriptions and qualifications
Experience with BPA contract vehicles and task based ordering
Demonstrated leadership skills
Additional Requirements:
US Citizenship
Need to identify 3 relevant projects in which you participated in the past 5 years that were supported/completed by candidate:
Provide information for potential reference checks (telephone number, title, value and scope of work, completion date, POC information); please describe your role in the project
Need to provide 3 business references for potential government vetting (can be same as project experience references)
Security Clearance Level:
Possess Q or TS level clearance (or their equivalency), ability to obtain a Q level clearance within six (6) months after contract award
Applicant must be eligible to attain and maintain such clearance as a condition of employment
Preferred Skills and Experience:
Cabinet-level Government Agency performance management experience highly desirable
Possessing a SAFe or Agile certification (any level)
Location:
On-site in Washington, D.C.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#WeAreGDIT #GDITCareers #ServiceNow #itil #pmpWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.