Customer Support Specialist

´Job DescriptionCaptura Hall is seeking a dedicated Customer Support Specialist to join our growing team in Washington, DC. This position is ideal for individuals passionate about delivering exceptional service and creating positive customer experiences. You will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring satisfaction through efficient and professional communication.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsResolve product or service issues promptly and effectivelyGuide customers through troubleshooting processesEscalate complex issues to appropriate departments when necessaryMaintain detailed records of interactions and transactionsCollaborate with internal teams to improve service delivery and customer experienceStay informed about product updates, policies, and procedures