Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and empathetic Customer Support Assistant to join our growing team in Washington, DC. This role involves assisting clients with inquiries, resolving product or service issues, and maintaining high levels of customer satisfaction. You will serve as a key connection between our customers and internal teams to ensure timely and accurate resolutions.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemTroubleshoot basic technical issues and escalate complex problemsMaintain accurate records of customer interactions and actions takenCollaborate with the operations and IT departments to ensure seamless supportFollow up with clients to ensure satisfaction and issue resolutionProvide feedback on common customer issues and suggest improvements