Customer Support Assistant

Job DescriptionWe are currently seeking a detail-oriented and proactive Customer Support Assistant to join our team in Washington, DC. This role is essential in ensuring top-tier service for our clients, managing inquiries, and resolving issues with efficiency and professionalism. The ideal candidate will have strong communication skills and a genuine desire to help others.ResponsibilitiesRespond to customer inquiries via email, phone, and internal systemsResolve client issues promptly and effectively, escalating when necessaryMaintain accurate records of interactions and resolutionsCollaborate with internal departments to improve service deliveryFollow up on client feedback to ensure satisfactionIdentify opportunities to streamline support processes