As the Denver region’s premier non-profit employer, DRCOG aims to make life better for people of all ages, incomes and abilities. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. DRCOG’s success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these, and other emerging issues and working collectively to find innovative solutions. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you!
If improving the quality of life for people in the Denver region is important to you, find a rewarding and meaningful career at the Denver Regional Council of Governments! Join a dynamic team of cross-disciplinary professionals and contribute to the agency’s work creating thriving and equitable communities. As Way to Go’s Sr. Outreach Specialist, you will provide mentorship to team members, directing outreach strategies, and providing guidance on the best ways to engage with employers who make a positive impact on air quality and traffic congestion by supporting flexible commuting options for their staff.
You’ll join two talented outreach specialists and a creative team that includes graphic design, social media, website and general communications experts to support your outreach efforts. You’ll coordinate and attend events including Bike to Work Day and employer conferences, and present best practices alongside transportation experts from all over the nation. If this sounds like the right fit, apply today!
ABOUT THE POSITION OF Senior Outreach Specialist (Way To Go)
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.
Sets strategic direction for outreach by identifying contacts and determining relevant messaging for outreach staff, ensures accuracy and relevance of information and education related to programs and services, develops new client prospects and maintains relationships with existing clients.
Determines what commute options are most feasible and cost-effective for organizations using employee survey data and one-on-one assessments. Works with organizations to develop plans to achieve trip reduction goals. Encourages employers to join the My Way to Go platform network.
Promotes Way to Go programs and services and identifies opportunities to present education on commute options. Identifies opportunities to represent the program at stakeholder meetings with member governments, partner agencies and economic development groups.
Coordinates and attends tabling and other promotional events and, activities, supports in marketing efforts for events, and responds to customer emails and phone calls to provide information related to promotions. Assists in communications and planning for Bike to Work Day.
Develops strategy for communicating with organizations and commuters and performing outreach, identifies opportunities based on geographic location and/or business type, prepares timelines and schedules; evaluates and reports on plan outcomes; provides recommendations and implements improved processes.
Maintains and updates client relationship management information; tracks outreach efforts, documents activities and updates outreach opportunity information. May provide training to clients on software application of assigned program.
Assists in maintaining website information; prepares activity reports; organizes and maintains documents and program information.
Mentors junior DRCOG and partner staff, leads training sessions, offers “shadowing” opportunities for outreach and education and advises management on needs related to training staff and partners.
Performs other duties of a similar nature and level as assigned.
Acting in an advisory role to Way to Go manager in developing strategic outreach plan;
Providing mentorship to DRCOG outreach staff and identifying opportunities to train Way to Go partners on outreach and lead capture strategies;
Educating outreach partners on Way to Go’s strategic priorities including annual and monthly campaigns
Monitoring Way to Go and Bike to Work Day email inboxes, responding to inquiries and routing questions to the correct staff member;
Maintaining relationships and sharing best practices with partner agencies on how to engage commuters and businesses.
Act as subject-matter expert on eco-friendly transportation modes and programs offered by DRCOG including but not limited to Vanpool, Schoolpool and Guaranteed Ride Home program.
Coordinating aspects of Bike to Work Day and other employer campaigns (Go-Tober, Bike to Work Day Business Challenge, stations, merchandise);
Maintaining awareness of industry trends and practices, including market shifts to reduce VMTR in our region. Actively recommends best practices to manager;
Participating in conferences and webinars related to transportation demand management; acts as a subject-matter expert for TDM in the region.
Maintain awareness of geographic service boundaries and funnel leads to regional partners when appropriate.
Sharing successes with partners during monthly and quarterly outreach meetings.
Practices and methods of sales, marketing and outreach.
Principles and applications of critical thinking and analysis.
Principles and methods of qualitative and quantitative research.
Best practices, trends and emerging technologies.
Principles and techniques of effective oral presentations.
Social media, email and other communications tools.
Modern budget practices.
Applicable federal, state and local laws, codes, regulations (based on assignment).
Customer service principles.
Specialized equipment relevant to area of assignment.
Modern office technology.
Identifying business leads and performing outreach and marketing efforts for assigned area.
Mentoring junior staff members and advising and supporting leadership.
Setting up and hosting virtual and in-person meetings; providing participants with agendas.
Authoring and preparing original reports, documents and presentations.
Public speaking and delivering presentations.
Gathering data, analyzing findings and applying logic and reason.
Understanding business objectives in order to prioritize tasks. .
Researching industry trends, solutions and best practices.
Compiling and sorting data and articulating issues and recommendations.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Providing customer service.
Utilizing a computer and relevant software applications.
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Education and experience requirements:
Bachelor’s degree in marketing, business administration, or related experience and three to five years of related sales or marketing experience OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications
Valid Colorado Driver’s License and access to an automobile or to substantively equivalent alternative transportation.
STATUS: Full-time, Exempt
COMPENSATION AND BENEFITS
The hiring salary range for this position is $4,905.34 - $5,888.40/month or $2,452.67 - $2,944.20 /semi-monthly depending on qualifications.
APPLICATION PROCEDURE
To view the full job description, a complete listing of benefits, and to apply for this position, please visit our website at https://drcog.org/drcog-job-openings.
This position is open until 5:00 p.m. Mountain Time on Friday, March 8, 2024.
All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, disability,
or status as a protected veteran.