Rental Cashier - Winter 25-26

Position Summary:The Rental Cashier serves as a frontline guest service specialist, providing accurate, friendly, and efficient support during equipment rental, retail, lift ticket, and Ski & Snowboard School transactions. This role requires broad knowledge of resort-wide products and services to ensure each guest receives helpful, seamless guidance, and personalized support. By creating a welcoming environment and resolving issues with confidence and care, the Rental Cashier helps guests feel valued and ready for their day on the mountain. This position reports to the Store Manager.Applications for this position will be accepted until October 1, 2025 for the 2025-26  Winter Season.Job FunctionsGreet each guest with warmth and professionalism to create a welcoming first impression and set the tone for a positive rental experience Assess guest needs by asking thoughtful questions and guiding them through rental, retail, ticket, and lesson transactions with clarity and care Operate point-of-sale systems and Resort Technology Partners (RTP) software accurately to process sales, rentals, reservations, and guest data Provide knowledgeable recommendations on winter sports equipment, accessories, and retail items, highlighting features and benefits that align with guest needs Clearly explain pricing, package options, and resort services to help guests make informed purchasing decisions Process payments, issue receipts, provide refunds or credits, and ensure each transaction is smooth, respectful of the guest’s time, and error-free Maintain accurate cash handling and balance daily transactions with consistency and attention to detail Proactively resolve guest questions or concerns with empathy, urgency, and a commitment to turning challenges into positive experiences Stay informed about resort-wide services, products, and policies to confidently support guest inquiries and cross-departmental needs Collaborate with team members to maintain a clean, professional, and guest-ready front desk and workspace Other duties as assigned