Store Associate Lead - Aspen Collection - Winter 25-26

Position Summary  The Store Associate Lead plays a pivotal role in delivering an elevated guest experience by guiding and supporting the store team to exceed service and sales goals. This role combines hands-on guest engagement with leadership responsibilities, including coaching associates, overseeing daily operations, and ensuring high standards in merchandising and product knowledge. The Lead fosters a collaborative, motivated environment that empowers team members to deliver exceptional, personalized service. This position reports to the Store Manager. This role will be accepting applications until October 1, 2025 for the Winter 25-26 Season.Essential Job Functions / Key Job Responsibilities Deliver exceptional guest service by modeling a welcoming, attentive, and solutions-focused approach that reflects Aspen Snowmass standards Guide guests through rental, retail, ticket, and reservation processes, offering knowledgeable product recommendations that enhance their experience and drive sales Support team members by answering questions, sharing product knowledge, and helping resolve guest concerns or issues promptly Monitor store flow and adjust team focus or assignments to ensure smooth operations during peak periods Operate point-of-sale and RTP systems to process transactions accurately and assist others with troubleshooting as needed Maintain accurate cash handling and support daily till balancing and reconciliation Assist in training new associates and reinforcing service, merchandising, and operational expectations Ensure the sales floor remains clean, organized, and guest-ready, and help uphold visual merchandising standards Perform basic tuning and equipment maintenance to ensure gear is ready, safe, and up to standard Oversee stockroom organization, assist with receiving, and coordinate restocking to maintain inventory flow Help monitor for loss prevention issues and support reporting of inventory or cash discrepancies Other duties as assigned