Position Summary 
The Manager on Duty will ensure smooth operation of the Front Office and direct all activities of the Rooms Division in the absence of Upper management. Ensures five-star standards are maintained across the guest service areas. The Manager on Duty reports to the Front Office Manager.Job Posting Deadline
Applications for this position will be accepted until April 30, 2025.  Essential Job Functions/Key Job Responsibilities
    Monitors and coaches the standards in all guest services positions in the Rooms Division (Front Desk, Concierge) ensuring the very best customer service for every guest every time
    Assist with maintaining a healthy work environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines 
    Deals with all guest-related issues as well as emergency and security situations in all areas of the hotel and ensure the General Manager and Hotel Manager aware of guest comments and complaints
    Assists Front Desk Manager as needed with training staff
    Relieves Concierge and Front Desk for breaks as needed to ensure continuous service 
    Attends divisional meetings when upper management is unavailable
    Assists with supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination 
    Assists in emergency and security procedures as directed by management 
    Completes tasks and projects delegated by their manager and assists other departments as business volumes and staff levels demand 
    Other duties as assigned