Position Summary
The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.Job Posting Deadline
Applications for this position will be accepted until July 20, 2025.Essential Job Functions/Key Job Responsibilities
    Supervise front desk operations to ensure a seamless guest experience
    Train, mentor, and support front desk staff in service standards and procedures
    Assist with check-in, check-out, and reservation management
    Handle guest inquiries, complaints, and special requests promptly and professionally
    Monitor and ensure compliance with hotel policies and brand standards
    Coordinate with housekeeping, maintenance, and other departments for guest needs
    Balance daily transactions, process payments, and manage billing issues
    Prepare shift reports and communicate key information to management
    Maintain a welcoming and professional lobby atmosphere
    Support emergency procedures and ensure guest safety protocols are followed
    Perform additional duties as assigned by hotel management
    Other duties as assigned