Position Summary 
The Concierge Manager is responsible for supporting all aspects of Concierge functions in accordance with hotel standards.  Maintains a concierge service and management philosophy that serves as a guide to respective staff.  Acts as the primary contact between the guest and the hotel for any and all matters that the guest wishes and is responsible for ensuring that all members of the concierge team deliver consistent superior guest service. This position reports to the Front Office Manager.The budgeted salary range for this position is $75,000 - $85,000. Actual pay will be dependent on budget and experience.Job Posting Deadline
Applications for this position will be accepted until April 13, 2025.Essential Job Functions/Key Job Responsibilities
    Coordinate day to day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis
    Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
    Support the concierge team to keep them focused on critical components of operations to drive guest satisfaction and the desired financial results
    Initiates and leads the training program for all new concierges and retraining for new processes
    Responsible for interviewing, and hiring concierge members.  Handles discipline and separation of employees in accordance with company policy
    Provide a thorough and up to date knowledge of all activities, events, dining and entrainment options in the area
    Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
    Encourage and build mutual trust, respect and cooperation among team members
    Ensure concierge team effectively handles guests requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction
    Offering personalized service to guests such as restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation and procuring tickets to special events
    Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results
    Other duties as assigned