Position Summary 
The In-Room Dining Captain oversees the daily operations of the in-room dining service, ensuring exceptional guest experiences through efficient order management, quality control, and team leadership. This position reports to the In Room Dining Manager.Job Posting Deadline
Applications for this position will be accepted until March 23, 2025.Essential Job Functions/Key Job Responsibilities
    Supervise and coordinate the daily operations of the in-room dining service
    Ensure all orders are prepared, delivered, and presented according to hotel standards
    Train, mentor, and support in-room dining servers to maintain exceptional service quality
    Monitor guest orders and special requests to ensure accuracy and satisfaction
    Assist with taking orders, delivering food, and setting up in-room dining experiences as needed
    Maintain cleanliness, organization, and proper stocking of in-room dining areas
    Handle guest concerns and resolve service issues promptly and professionally
    Collaborate with the kitchen and other departments to ensure seamless service
    Conduct regular quality checks on food presentation, temperature, and overall guest experience
    Oversee the collection and retrieval of trays and dining equipment from guest rooms and hallways
    Maintain records of in-room dining transactions, inventory, and team performance
    Uphold hotel policies, safety standards, and brand service guidelines at all times
    Other duties as assigned