Are you an organized multitasker with a knack for problem-solving? Our HVAC company is seeking an Office Assistant to join our team! As the first point of contact for our clients, you'll play a crucial role in providing exceptional customer service and ensuring smooth office operations. From managing schedules and coordinating service calls to assisting with administrative tasks, your attention to detail and friendly demeanor will shine.
Customer Service: Serve as the initial point of contact for customers, answering inquiries via phone, email with professionalism and friendliness. Provide information about services, some pricing, and scheduling appointments.
Appointment Scheduling: Coordinate service calls and appointments for HVAC technicians, ensuring efficient use of time and resources. Update schedules in the office calendar software and communicate changes to both customers and technicians.
Dispatching: Assign service requests to appropriate technicians based on location, expertise, and availability. Prioritize urgent calls and emergencies, ensuring prompt response times.
Administrative Support: Assist with general office tasks such as filing paperwork, organizing records, , Input data into the customer management system accurately and efficiently.
Team Collaboration: Collaborate closely with HVAC technicians and other office staff to ensure smooth communication and workflow. Relay important information, updates, and customer feedback between different departments.
Documentation: Maintain accurate records of service calls, including details of work performed, parts used, and customer interactions.
By handling these tasks efficiently and effectively, the HVAC Office Assistant plays a vital role in supporting the overall success of the company and ensuring a positive experience for both customers and staff.
If you're ready to be a vital part of a dynamic team in the HVAC industry, apply today
Requirement:
We are seeking a candidate proficient in Windows, iPad, and Apple phone.