Established local Garage Door Company seeks experienced Dispatcher/Office Administrator professional. We specialize in both residential and commercial services, as well as installations in the garage door industry. This position entails dispatch, customer service and sales.
The ideal person has dispatching experience, self-motivated, detail oriented, customer service driven and a positive team player. This role would serve as the first point of contact with any customer communication, which will provide excellent customer service, and will ask the customers the right questions to properly fulfill their garage door needs. This person would need to have exceptional communication skills to properly communicate with office staff, technicians in the field, and customers by phone, email and in person.
Responsibilities:
Responds to customer requests via phone, email and in person.
Main point of contact on multi-line phone, which involves answering calls, routing calls to office staff, taking messages, and communicating information between staff, technicians and customers.
Troubleshoots customer’s issues or concerns by providing solutions and/or scheduling services with experienced technicians.
Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
Maintain an organized and efficient calendar, highlighting existing appointments and technician calendar assignments.
Schedule, coordinate and sell services and/or garage door products to customers by phone, email and in person.
Schedule, coordinate and dispatch field technician service and installation appointments.
Welcome and greet customers and visitors as they arrive. Maintain a professional appearance, and keep the reception area neat and clean.
Additional data entry tasks may be assigned by other staff personnel as needed.
Qualifications:
Exceptional written and oral communication.
Exceptional customer engagement skills and maintaining positive relationships with every interaction.
Strong organizational, problem solving and troubleshooting skills with precise attention to detail.
Excellent customer service skills.
Strong computer and clerical proficiency including answering phones, typing, and using different computer software including Microsoft Office Suite.
High School diploma is required.
1-3+ years of previous receptionist and/or office administration experience.
1-3+ years of previous dispatch or scheduling experience.
Microsoft Office experience necessary.
Outlook experience a plus.
Quickbooks experience a plus.
Benefits:
Medical, Dental and Vision Insurance
401K Plan
Paid Vacations/Holidays
Compensation See Above
PLEASE NO PHONE CALLS EMAIL ONLY.