Are you service oriented, persuasive, self-motivated, collaborative, and have a passion for helping people? If so, this may be the opportunity you’ve been looking for!
We are looking for a Bilingual Collector who will provide a positive experience for our customers, while helping them make their payments on time.
About you:
Bilingual English/Spanish required
You have the ability to multi-task. This is NOT a position for someone who struggles with multi-tasking as you will be working in multiple windows while talking with customers
You type at least 60 WPM
Excellent written, verbal, and negotiation skills
Service oriented and customer focused
You're intrinsically motivated to stay focused on the task at hand
Personable and outgoing demeanor with a high degree of professionalism
Active listening skills and an ability to influence others
Excellent organizational skills and the ability to concurrently manage multiple accounts, tasks, and communication channels
Ability to embrace a team environment and a culture of continuous improvement
No experience necessary- we will train the right person!
About The Role:
Receive/make a high volume of incoming/outgoing communications (call, email, and text) to encourage customer payments and cure outstanding past-due account balances
Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
Utilizes all available skip tracing tools to establish contact with customers in order to either secure payment and/or locate the collateral
Review and monitor customer accounts daily to mitigate losses
Take action on accounts needing additional attention under manager approval
Work with customers to reinstate after repossession has occurred
Assist other departments as needed/upon request.
Ensure all company policies, procedures, and laws applicable to position are maintained.
Other duties as required
About The Company:
We are a small sub-prime auto finance company based in Petaluma serving the the Northern California area. We are looking to add another team player to our team. The position is Monday through Friday, 8am-5pm. We offer seven paid holidays, PTO, 100% paid Medical/Dental, and 401K with company match once eligible. This position also offers regular fun contests () to keep you motivated! Serious inquiries only please.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Weekly day range:
Monday to Friday
Work Location: In person