We are a thriving fast growing local Roofing Company.
We are in search of a customer service representative who will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem.
Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and
professional voice and manner
- Able to generate sales leads from calls
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to memorize, recall, or research answers quickly
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team targets, goals
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes
- Work well independent (when needed) and also with a team
- Computer skills a must
- Ability to learn roofing software , use MS Word, Excel and Email
- Office help
- Job administrative support
Customer Service Requirements and Qualifications
- High school degree or equivalent
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone, text, email and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for positive customer experience and resolution
By SJC AIRPORT
DOE - Hourly $24.00 - $27.00