Job Title: Deputy Director
Reports To: Executive Director (or designee)
Location: San Francisco (Agency-wide)
Compensation: $120,000 - $140,000 annually, excellent benefits package
Classification: Exempt, full-time position
Schedule: Monday-Friday with occasional evenings and weekends; onsite, with one day remote
Date: January 7, 2024
To Apply: Please submit your resume and cover letter via https://fccenters.org/employment/
Benefits Package:
100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
Pays 50% of eligible employee’s children/dependent premium cost
Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
14 holidays paid time-off, including winter week holiday break
Paid sick and bereavement leave
403(b) retirement plan with up to 3% employer contribution
Professional development
PLUS: Paid lunch break, medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment
ABOUT US:
Family Connections Centers (FCC) is dedicated to providing community-driven, multilingual education and support programs designed to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.
With educational and family resource centers in the San Francisco neighborhoods of Portola, Excelsior, and Visitation Valley, we serve over 2,200 participants annually through more than 30 interconnected, participant-driven programs and services.
POSITION SUMMARY:
Family Connections Centers is seeking a dynamic, strategic, and "can-do" leader to serve as the organization’s Deputy Director. In this role, the Deputy Director will work closely with the Executive Director to shape the organization’s strategic vision, playing a key role in driving the successful execution and data-driven evaluation of programs, services, and internal processes to ensure maximum organizational impact.
The Deputy Director will oversee operations across three San Francisco locations, collaborating with Directors and Managers to ensure the delivery of community-driven, multilingual, and multicultural education and family support programs that proactively address community needs and emerging trends. Additionally, the Deputy Director will help foster a productive, enriching work environment and ensure efficient, effective operations, that include Human Resources, Facilities, Health and Safety, Finance, Fund Development, Community Engagement, and Advocacy.
The ideal candidate will be a collaborative, motivated, and results-oriented leader with senior-level nonprofit management experience. They should have a strong background in Family Support, Community Development, and/or Early Childhood Education, with solid experience and knowledge of budgeting, data analysis, program development, change management, and cross-functional team leadership. A deep commitment to working with diverse communities, especially in San Francisco, is essential.
KEY RESPONSIBILITIES
Organizational Leadership:
Strategic Planning: Work closely with the Executive Director and senior leadership team to set and implement long-term goals and strategies that align with the nonprofit’s mission.
Operational Management: Ensure the smooth operation of the nonprofit’s day-to-day activities. This includes overseeing program implementation, ensuring alignment with strategic goals, and evaluating organizational performance.
Secondary Leadership: Step into leadership gaps when the Executive Director is unavailable, including managing operational challenges, making critical decisions, and representing the organization in key meetings or events.
Fiscal: Work collaboratively with the Executive Director and the leadership team on agency-wide fiscal planning, budget preparation and fiscal oversight
Representation: Act as an engaging, highly informed representative and advocate of the agency to local government, funding agencies and other entities, partners, and community members. Stay fully up to date on policy, compliance, and other issues and best practices related to the work and mission of Family Connections Centers and the field.
Infrastructure: Develop and implement processes and infrastructure to enable operational efficiency, cross-functional and site coordination, communication, accountability, and timely decision-making.
Program Oversight:
Program Direction: In partnership with Program Directors, oversee the development, implementation, and evaluation of programs and services. Ensure they align with the agency’s mission, goals, and community needs.
Quality Control: Ensure that all programs meet high standards of excellence, are delivered on time, and achieve desired outcomes.
Monitoring & Evaluation: Work with Director's to establish metrics and tools for measuring program success and impact. Review data regularly to assess effectiveness and make necessary adjustments.
Staff Management & Development:
Team Leadership: Supervise key staff members, as assigned, including Program Directors.
o Provide regular feedback, mentorship, and professional development opportunities.
o Provide a strong leadership presence cultivating the values of the organization; supporting an inclusive and engaged work environment for diverse and talented individuals
o Ensure implementation and on-going development of DEI best practices into organizational culture and operations
o Consult and lead management and resolution of sensitive or risk areas requiring astute guidance, such as investigations, safety or injury incidents, emergency situations, leave management, complaints; interface with external counsel or experts as required.
Performance Management: Provide oversight of agency-wide performance review processes. Conduct performance reviews for direct reports.
Staffing: Assist in the identification and development of future leaders within the organization; and ensure a proactive approach to agency-wide staffing.
QUALIFICATIONS
Education: Bachelor’s degree or Graduate Degree in Public Administration, Business Administration, Nonprofit Administration, Social Work, Education, or related; or equivalent combination of experience and training
Experience: Six (6) or more years minimum of professional, senior management experience including work as an Associate Executive Director, COO or within the non-profit sector.
Execution Across Multiple Departments: Ability to align and execute plans cohesively across various departments while measuring long-term impact. Track record of delivering results.
Team Leadership: Proven ability to lead teams, manage complex, cross-functional projects, and collaborate with senior leadership. Successfully leads by example and inspires trust.
Strategic and Innovative Thinker: Ability to hold “big picture” and longer-term goals while focusing on short-term immediate goals and details essential to a well-run organization.
Decision-Making & Analytical Skills: High-level decision-making, critical thinking and analytical skills. Ability to seek out and apply diverse perspectives in decision-making.
Proactive problem solver: Able to address issues early and prevent problems before they arise. Adept at navigating complex organizational dynamics across different roles and contexts.
Operational Oversight: Ability to oversee high-level organizational tasks and step into day-to-day operations and activities as needed and relevant.
Areas of Expertise:
o Solid experience in budget development, fiscal management, and grants management.
o Breadth and depth of experience in human resources, risk management.
o Excellent organizational, project, time and resource management; and planning, implementation and evaluation skills.
o Experience successfully working in collaboration and partnership with public and private resources and communities; and in planning community outreach strategies
o Experience and understanding of Family Support Programs and in social service principles and practices; and preferably with Early Childhood Education.
o Solid proficiency in use of current Office Technology Platforms (Microsoft Suite, Google Drive), Information and Project Management tools; with experience in use of Data Base systems, such as Salesforce, including competency in setting up tracking and reporting.
o Highly effective in remote and/or place-based work environment; with agility as needed to move between remote and multi-site-based work
Preferred:
o Knowledge of San Francisco and the neighborhoods.
o Language proficiency in addition to English, specifically Cantonese or Spanish.
COMMITMENT TO VALUES
Ethical Leadership: Strong focus on equity, inclusion, and social justice in leadership style and decision-making. Exemplary work ethic and integrity.
Cultural Humility and Competency: Ability to engage with people from diverse backgrounds, across cultures, ethnic groups, and identities, including with a diverse workforce and client groups/communities. Experience delivering services that are culturally responsive.
Proactive Problem-Solving and Judgment: Experience anticipating issues before they arise and navigating complex organizational dynamics. Ability to exercise independent and reliable good judgment.
High emotional intelligence, with the ability to listen actively, understand diverse perspectives, and foster a sense of belonging for all team members, stakeholders and participants.
Communications Excellent verbal and written communication and listening skills; highly effective interpersonal and relationship building skills.
Work Environment:
This position will be based out of our Portola and Excelsior centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
COVID-19 Vaccination Requirements:
All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.
Family Connections Centers is an equal opportunity employer and values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.