Job Title: Client Care Manager (Director-in-Training)
Organization: Fathers To Founders
Location: San Francisco, CA (in-person)
Reports To: Executive Director
Start Date: April 1, 2025
Employment Type: Full-Time( great opportunity for someone wanting to learn a lot fast, hands-on handling contracts private and govt)
About Fathers To Founders
Fathers To Founders is a nonprofit organization committed to empowering fathers—particularly those experiencing homelessness or facing non-custodial challenges—to strengthen their families and communities. Through direct services, advocacy, and support networks, we provide comprehensive care management that helps fathers stabilize their lives and achieve long-term self-sufficiency.
Position Overview
The Client Care Manager (Director-in-Training) is a leadership-track role designed for individuals aspiring to advance into a Director-level position within the organization. This position is responsible for delivering holistic, client-centered case management to fathers navigating housing instability, reentry challenges, and other socio-economic barriers.
The role combines direct social services, community engagement, and administrative responsibilities to ensure the effective implementation of programs and services. The ideal candidate will have a background in social work, case management, nonprofit administration, and leadership development, with a passion for empowering fathers and driving systemic change.
Key Responsibilities
Case Management & Client Support
Conduct comprehensive intake assessments and develop individualized care plans.
Provide direct case management, connecting clients with housing, employment, mental health services, and financial literacy programs.
Advocate for fathers navigating public assistance programs, legal aid, and other social services.
Conduct regular follow-ups to monitor client progress and adjust support plans as needed.
Facilitate crisis intervention, mediation, and conflict resolution when necessary.
Maintain confidential client records in compliance with legal and organizational standards.
Community Engagement & Advocacy
Develop and maintain partnerships with community organizations, government agencies, and service providers to enhance client support networks.
Organize and lead workshops on parenting skills, financial planning, and mental health awareness.
Advocate for policy changes and systemic improvements that benefit fathers and families.
Conduct outreach efforts to engage fathers in need, including visits to shelters, reentry programs, and community centers.
Administrative & Program Support
Manage scheduling, correspondence, and communications on behalf of the Executive Director.
Assist with program tracking, reporting, grant documentation, and compliance requirements.
Maintain organized records and databases for program evaluation.
Coordinate meetings, take minutes, and manage logistics for events and training sessions.
Financial & HR Support
Track client-related expenses and process invoices for approval.
Assist with payroll processing and employee documentation as needed.
Additional Responsibilities
Support social media, outreach, and marketing efforts to raise awareness of programs and services.
Perform other duties as assigned to support the mission and operations of Fathers To Founders.
Qualifications
Education & Experience
Associate’s degree in social work, psychology, counseling, or a related field preferred. Equivalent experience in case management, community advocacy, or nonprofit administration will be considered.
Minimum of two years of experience in social services, case management, or a similar role, preferably working with justice-involved individuals, unhoused populations, or low-income families.
Skills & Competencies
Strong understanding of trauma-informed care and culturally responsive service delivery.
Excellent interpersonal, communication, and conflict-resolution skills.
Proficiency in Microsoft Office, Google Suite, and case management software.
Ability to work both independently and collaboratively in a fast-paced, community-driven environment.
Passion for social justice, fatherhood empowerment, and systemic change.
Expectations & Assurances
Must be reliable and maintain a professional phone line.
Maintain a professional appearance (collared shirts, jeans, or pants).
Must remain substance-free during work hours.
Uphold organizational integrity and separate personal matters from work.
Completion of a 90-day probationary period is required for consideration for a permanent position.
Compensation
Salary: $22.00 per hour (Full-Time), with a potential performance-based raise after 90 days.