North Block Hotel, honored as 2018’s “#1 Hotel in Northern California” by the Condé Nast Traveler’s Readers' Choice Awards, is located in Yountville, the epicenter of Napa Valley’s wine and culinary scene. A member of Mosaic Hotel Group, North Block is a chic, boutique hotel. Extraordinary service, an enviable location, and a discerning clientele all combine here to create the perfect environment for hospitality professionals.
We're hiring a PT Night Auditor to work 2 consecutive shifts, either Friday and Saturday or Saturday and Sunday from 11pm to 7am. Experience is preferred but we are willing to train the right person.
EMPLOYEE BENEFITS & OPPORTUNITIES:
We recognize that we expect the very best from our devoted employees. To show our appreciation for their commitment to excellence, we provide the following:
-Opportunities to advance within the hotel and across Mosaic Hotel Group’s family of luxury, boutique hotels
-Stylish uniforms paid for by hotel
-Great atmosphere, comfortable working conditions
-Interaction with our wonderful, friendly guests
-Supportive environment where you are empowered to get your job done, please guests, and effect change
-Great location, near public transportation
-We offer 401k and company discounts at our proprietary locations to all employees.
Night Auditors are responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems at the end of the day. Night Auditors also conduct all system backup and roll over functions for the new day, week, month and year. Other responsibilities include operating the front desk overnight, conducting all front desk functions, assisting guests with their luggage and showing guests to their room. A great first impression of service presented to our guests, as well as a customer service focused demeanor is essential for this role.
REQUIRED COMPETENCIES:
-Proficiency with Excel, Opera
-Oral and written proficiency in English
-Good communication skills, both oral and written
-Outstanding customer service skills
-Ability to understand and follow written and verbal instructions
-Ability to multitask and work in a fast paced environment
-Be a clear thinker, remaining calm and resolving problems using good judgment
-Work cohesively with co-workers as part of a team
-Work with minimal supervision
-Maintain confidentiality of guest information and pertinent Company data
PREFERRED QUALIFICATIONS:
-2 years’ experience in the hotel/hospitality industry