Are you looking for a unique and exciting opportunity? Do you thrive in organized chaos that is fast paced? Drake’s Brewing Company is all that and so much more
Since 1989, Drake’s Brewing Company has been perfecting the union of hops and grain and is a leading producer of high-quality, innovative and unique craft beers including Bear Republic Racer 5. We are passionate about brewing with integrity and supporting the community, while bringing people together over great beer with beer gardens around the Bay Area and Sacramento regions.
We’re looking for some dynamic folks to join our crew to help us give our customers an unforgettable experience with craft beer, artisan pizzas and other Drake’s originals. We place a priority on having fun and enjoying what we do! Come be a part of the Drake’s fam!
Drake’s Brewing Company is a top 10 Northern California craft brewer. We are looking for Hosts, Runners, and Servers. In the FOH role, you will support our customers in having a unique and interactive experience with craft beer, deliciously enhanced bar food, and a fun vibe.
Job Responsibilities/Main Functions/Main Tasks:
Greet guests in a friendly and welcoming manner. Provide any necessary information pertaining to current policies and regulations
Organize and maintain all reservations, walk-ins, and waitlists
Provide support to all areas of the space as needed
Answer telephone calls and respond to inquiries
Provide the correct contact information to guests regarding reservation, banquet, and/or event requests
Ensure smooth service by quickly and accurately running beverages and food to guests
Provide friendly and welcoming service to each guest
Be knowledgeable about all food and beverages served
Maintain a clean working environment
Maintain contact with Kitchen staff, Management, and FOH staff to ensure customers concerns are addressed
Complete all tasks and trainings assigned by management staff
Core Competencies:
● Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and makes recommendations.
● Attention to detail: is thorough when performing work, and is conscientious about attending to all pertinent details.
● Teamwork: works cooperatively and collaboratively with others, makes contributions to the work of others to assist the team with the task at hand in order to achieve a shared goal.
● Communication: presents information clearly, concisely, logically, and directly, adapts the content and tone to suit the audience, the subject, and the purpose of the communication, is able to draw logical conclusions from text, and ‘reads between the lines’ to find underlying meaning.
● Multitasking: successfully manages more than one competing task at a time, and understands how to shift priorities in order to achieve goals.
● Workload & Time-Management: has the ability to remain focused and use time productively and effectively, prevents irrelevant issues/distractions from interfering with task/project completion, and ensures that high- priority work is accomplished within established deadlines.
● Passion for Hospitality and Craft Beer: is internally motivated to stay focused, knowledgeable, and committed to providing the best possible guest experience. Interested in learning about all aspects of craft beer.
Required Knowledge, Skills and Abilities:
● Experience with POS systems
● Proficient beer knowledge: styles, flavor profiles, etc.
● Proficient knowledge of location’s beverages: beers, ciders, etc.
● Familiarity with reservation platforms
● High level of verbal and written communication
● Ability to competently use tablets and other electronic devices
● Basic understanding of opening and closing a bar
● Current RBS and Food Handlers Card or the ability to obtain
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Ability to work on the floor for several hours
Ability to communicate with management and other team members
Ability to frequently lift at least 50 lb.
Ability to work safely around chemicals, loud noises, hot environments, wet environments, and other potential hazards
Ability to frequently reach with hands and arms. Use hands to touch or handle objects, tools, or controls
Alcohol Responsibility – The candidate must fully understand that they are a representative of not only the Drake’s Brewing Company but of the alcohol beverage industry. With that said they are to conduct themselves within the limits of the law and with concern to the education of responsible consumption, always. This includes working hours, trade shows, festivals and in any other work-related function where you are a representative of Drake’s Brewing Company.
Any poor reflection or legal matters that may arise due to poor judgment may be dealt with by means of disciplinary action or termination.