Service Writer - Summit Bicycles
Location: [Los Gatos, CA]
Are you passionate about cycling and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy interacting with fellow cyclists? If so, we want you to join our team!
Summit Bicycles is a leading high-end bicycle shop, committed to providing our customers with the best cycling experience possible. We're seeking a skilled and enthusiastic Service Writer to join our team and be the first point of contact for our customers' service needs.
Responsibilities:
Greet customers in a friendly and professional manner, both in person and over the phone.
Actively listen to customer concerns and clearly communicate service recommendations.
Accurately assess bike service needs and provide detailed repair estimates.
Schedule service appointments and manage workflow efficiently.
Maintain accurate records of customer interactions and service history.
Follow up with customers to ensure satisfaction and build lasting relationships.
Collaborate with mechanics to ensure timely and high-quality repairs.
Stay up-to-date on the latest cycling technology and trends.
Qualifications:
Passion for cycling and extensive knowledge of bicycles and components.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Ability to work effectively in a fast-paced environment.
Experience with point-of-sale systems and service scheduling software.
High school diploma or equivalent.
Bonus Points:
Previous experience in a bike shop or customer service role.
Mechanical aptitude and basic bike repair skills.
Benefits:
Competitive salary and benefits package.
Opportunity to work with a passionate team of cycling enthusiasts.
Generous employee discounts on bikes, parts, and accessories.
Access to industry-leading training and development opportunities.
To Apply:
Please submit your resume and a cover letter highlighting your relevant experience and passion for cycling.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.