Japanese eyewear company is looking for several Customer Support/Assistant Manager for their Retail location at Santa Clara AND San Francisco. Optical experience is preferred but not Required.
Position title and pay rate: Negotiable (DOE)
Full-time only
Essential Job Functions:
●Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
●Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
●Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
●Ensure speed, efficiency, and accuracy in creating eyewear products
●Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
●Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
●Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
●Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
●Build team commitment to high standards of service, exceed customer expectations, and lead by example.
●Pre-testing for eye exams
Qualifications:
●High school diploma or equivalent (G.E.D)
●ABO Certification preferred
●One year of retail experience
●Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
●Strong communication skills (verbal & written), including strong relationship-building skills.
●Ability to adjust priorities and manage time wisely in a fast-paced environment
●Ability to be on your feet most of the day or moving on the sales floor or stock room
Benefits:
●401(k)
●Dental insurance
●Employee discount
●Flexible schedule
●Health insurance
●Paid time off
●Vision insurance