Senior Executive and Internal Communications Manager, Global Customer Services

Your CareerWe’re looking for a senior executive and internal communications manager to support the Global Customer Services (GCS) organization as the principal communications advisor to the Chief Customer Officer and their leadership team. In this role, you’ll be responsible for executive communications for the Chief Customer Officer and internal communications for a large global services and support organization. This includes creating internal and external communications strategies and narratives to support an organization that is dedicated to delivering the best security outcomes and customer experience in the industry.You are passionate about technology and innovation and the people behind them. You enjoy turning the complex and technical into compelling, relatable stories, and effortlessly adapt those stories for diverse audiences and formats. As part of the Global Communications organization, you’ll be a key point of contact across teams, ensuring the right narratives are told across multiple channels. Your ImpactServe as the principal communications advisor to the Chief Customer Officer and their leadership team during a time of significant business transformationDeliver communications that inspire employees, contribute to building a strong GCS culture, and connect them to the company strategy and services visionEnsure GCS transformation initiatives are successfully and consistently communicated to employees and stakeholders to drive alignment and clarityPlan, edit, and develop content for a variety of channels, audiences and media, including: the intranet and Slack, external blogs, customer presentations and messages, incident/crisis response-related communications, and external keynotesManage the Chief Customer Officer’s external profile, including social media strategy and speaking, media and analyst engagements (in partnership with PR/Analyst Relations/Social teams)Establish ongoing metrics - measure everything to ensure success, and pivot early and often