Principal Inbound Product Manager - Intelligent Services

About the Team:  The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow’s AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. It is the connective tissue that advances our enterprise search capabilities, helps customers uncover new agentic opportunities, drive value, and enables real-time performance and CSAT measurement. Together, the Intelligent Services layer forms the foundation for Now Assist and Agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows your business. The Impact You’ll Make: Intelligent Services is seeking a Principal Product Manager at the intersection of Knowledge Graph and Enterprise Search to lead the development of advanced enterprise search with deep contextual and personalization capabilities that enhance user experience and support the company's growth ambitions. This highly impactful, business-critical role is an opportunity to shape how context is employed to power richer, more intuitive search and conversational experiences. As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information.  What you get to do in this role:     Set the Vision & Strategy: Define and drive the roadmap for frontier enterprise search powered by knowledge graph context, Retrieval-Augmented Generation (RAG), and question-answering capabilities that will power ServiceNow’s next wave of growth and innovation as we scale to $30B+ in revenue. Lead High-Impact Innovation: Partner closely with ML research, engineering, and design teams to deliver cutting-edge search solutions that blend relevance, personalization, and scalability. Own Outcomes, Not Just Features: Manage the full product lifecycle with accountability for measurable business impact—adoption, user productivity, and customer satisfaction. Turn Insights into Action: Leverage user research, customer pilots, and market intelligence to shape product direction, ensuring solutions are both technically innovative and deeply customer-centric. Drive Cross-Functional Alignment: Build strong partnerships across product teams to embed search and GenAI capabilities seamlessly into the broader platform ecosystem. Measure What Matters: Establish clear metrics and frameworks to evaluate search quality, AI-driven value, and product success at scale. Inspire & Develop Talent: Lead and mentor a small team of Product Managers, fostering technical excellence, strategic thinking, and customer-first innovation.