Position: FRONT DESK AGENT/ NIGHT AUDIT RELIEF
Best Western Plus Hacienda Hotel seeks Experienced Front Desk Agent/Night Audit Relief to join our team immediately. Must have experience and a solid work history. Front Desk Agent is the face and heart of the guest's hotel experience. The agent is responsible for being a player, great customer service skills, working in a face-paced environment and back office reservations.
The Auditor will be responsible for all EOD accounting functions and will need to communicate with the security team to ensure the safety of our guests. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.
· Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
· Audit and balance reports from the day shifts
· Schedule guest wake-up calls and reservations for the following day
· Verify that all EOD work has been performed by other departments
· Respond to guest inquiries, concerns and complaints as needed
· Answer phones and place reservations
· Run EOD computer functions so they are complete by the end of the shift
· Prepare guest bills for next-day checkouts and process reservation cards
· Balance cash drawers and record receipts
· Act as Manager on Duty when required.