Would you love to interact with travelers from all around the world? Join Hostelling International USA and explore the endless possibilities and perks of being part of our Downtown San Diego Hostel. We are currently accepting applications for a full time Guest Services Associates.
The guest services associate is responsible for creating a welcoming atmosphere while ensuring guest and public contact at reception runs smoothly, efficiently and in accordance with hostel policy.
Please refrain from contacting or visiting the property. All candidates will be contacted for a phone screen if selected.
Apply here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f9ccce6c-5fa9-4b3d-bdbc-794775e1030b&ccId=19000101000001&jobId=523909&lang=enUS
Responsibilities:
Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences
and possible language barriers
Take individual and group reservations by telephone, e-mail, or via an online system, in a friendly, accurate and efficient manner
Conduct hostel tours
Encourage and collect guest comments and feedback
Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests’ property, and fellow employees
Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals
Perform laundry, cleaning, bookkeeping, food preparation, and other duties and tasks as needed
Promote and provide information on HI memberships, the hostel, and the local area to guests and visitors in person, over the telephone, and via e-mail
Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
Represent HI USA and the hostel in a positive manner to guests, callers, and local officials
Provide overnight, on-call assistance in case of emergencies
Other duties or projects as assigned by the hostel management
Skills/Qualifications:
High school diploma or GED
Customer service experience preferred
Excellent communication skills
Ability to handle cash and record receipts without error
Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies
Ability to multi-task in a fast paced environment
Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
Ability to work independently and as part of a larger team
Must be willing to work evenings, weekends, and holidays as schedule requires
First aid and CPR certification preferred; training can be provided
Hostelling experience a plus
Ability to speak a second language a plus
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate.
Apply here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f9ccce6c-5fa9-4b3d-bdbc-794775e1030b&ccId=19000101000001&jobId=523909&lang=enUS