Job Summary
Verifies the correctness of guest accounts by balancing income. Posts room and tax to guest folios.
Duties and Responsibilities
1. Complete posting of all charges.
2. Receive and record guest payments.
3. Reconcile all departments revenues
4. Prepare revenue report
5. Post room, tax, and local calls for the day and balances room revenue
6. Record any adjustments for errors with full explanation
7. High balance credit report must be completed indicating all balances.
8. Prepare and have ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
9. Assign rooms in a courteous and efficient manner to all incoming guests.
10. Pay special attention to the phone and follows the basic rules of courtesy.
11. Record and makes all wake-up calls properly.
12. Provide information to guests in a courteous manner.
13. Must have complete knowledge of policies and procedures to be followed in emergency situations.
14. Complete the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast
15. Handle all internal control items as hotel policies and procedures dictate.
16. Sets up breakfast in accordance with the set-up rules & guidelines
Shift is from 11:00pm-07:00am