CUSTOMER EXPERIENCE MANAGER Exciting opportunity to join a creative, growing and stable company who designs and sells custom planning products. If you have experience leading a team and driving strategies and a passion for delivering an exceptional customer experience then this is the job for you!
What's in it for you
Direct Hire
Excellent Pay
Collaborative Supportive Work Environment
Full Time M - F
Comprehensive Health Coverage
401 K
Extensive PTO
Responsibilities
Train and Mentor Team
Monitor KPIs
Lead Retention
Conduct Surveys and Analyze Customer Feedback
Develop and Implement Strategies to Enhance the Customer Experience
Collaborate with all Internal Departments
Qualifications
BA in Business Administration, Marketing or Other Related Field
Proven Customer Experience Leader in a Management Role
Strategic Thinker with Ability to Interpret Data
Ability to Create and Execute New Customer Experience Initiatives
Working Knowledge of CRM System
Excellent Communicator
Strong Customer Retention Skills
Apply today for Immediate Consideration!