Join Our Team at iCrash Collision - A Kniesel's Company, opening in Rocklin, CA in July 2024!
Kniesel’s Collision has been a family-owned and operated business since 1968, dedicated to exceptional customer service and the highest standards of automotive repair. With 12 state-of-the-art locations across Northern California, we proudly serve Placer, Sacramento, and El Dorado counties.
We are excited to announce the opening of our new sister company, iCrash Collision, in July 2024! We are seeking enthusiastic individuals who are looking to build a career, not just find a job. Our team-focused culture offers numerous opportunities for growth and attractive incentives. Join us for a fulfilling career in the collision industry with a dynamic and supportive team.
Currently, we are seeking a full-time Customer Service Representative for our new iCrash Collision facility, located at 3725 Cincinnati Ave., Rocklin, CA 95765.
Why Kniesel’s? With over 56 years in the collision industry, we offer excellent benefits, including competitive pay plans, paid vacation time, paid sick time, and impressive health benefits.
Essential Job Duties:
Answers multiple phone lines, discerning the caller's needs and transfers calls to appropriate staff or takes messages as required.
Responsible for scheduling estimate appointments and coordinating vehicles that are dropped off at the center;
communicating effectively with our call center to ensure a seamless claims process.
Facilitate the drop-off process for vehicles that are scheduled for repairs and obtain the necessary customer
authorizations.
Manages the reception area to ensure effective and timely telephone and mail communications, both internally and
externally, to maintain a professional image.
Create and maintain a clean, presentable front office environment.
Prioritize and perform several functions simultaneously and consistently while using different databases such as
Nexsyis, Outlook, Excel, and Arms.
Provide basic and accurate information in person and via phone/email.
Keeps updated records (including receipts) of office expenses and costs, when applicable.
Perform other clerical receptionist duties such as filing, photocopying, and faxing.
Maintain customer coffee/drink station.
Administrative performs other administrative/clerical-related duties as assigned.
Skill/Requirements:
Must align with Kniesel’s Core Values: WOW Customer Service. Integrity, Humility, Family, The Golden Rule, Quality
Must be at least 18 years of age.
Must have the ability to effectively communicate with others.
Must have effective written and oral communication skills.
Ability to work in a fast-paced environment.
Ability to prioritize and re-prioritize tasks.
Familiarity with Word and Outlook is required.
Ability to lift and move boxes, and furniture up to 20 pounds.
Maintains a well-groomed, professional appearance.
Pay Range: $18-25 DOE
Job Type: Full Time
Schedule: Monday through Friday
Applying is simple! Just reply to this job posting or complete an online application: http://kniesels.com/careers/.
Kniesel's Collision is an Equal Opportunity Employer.