Join Our Family at Kniesel's Collision - Now Hiring a Customer Service Representative for our Call Center
Since 1968, Kniesel’s Collision has stood as a beacon of excellence in automotive repair. As a family-owned and operated business, we've built our reputation on exceptional customer service and the highest standards of automotive repair. Today, we're proud to serve Northern California with 11 state-of-the-art facilities across Placer, Sacramento, and El Dorado counties.
Are you seeking more than just a job? Do you want a career that offers growth, advancement, and meaningful incentives? At Kniesel’s Collision, we're looking for individuals ready to join our team-based culture. Here, collaboration and dynamism are the cornerstones of our work environment.
Become part of a family of automotive experts where every contribution is valued. We treat our employees with respect and integrity, recognizing each person as an integral member of the Kniesel’s Collision family. If you have a passion for the collision repair industry and are looking for a rewarding career, we welcome you to explore the opportunity to join us.
Immediate Opening: Full-time Customer Service Representative for our Corporate Call Center in Loomis CA., located at 4011 Sierra College Blvd., Loomis, CA 95650
Why Choose Kniesel’s?
Over 55 years of excellence in the collision industry
Competitive pay plans
Paid vacation
Excellent health benefits package
Responsibilities Include:
Customer Service: Committed to the highest level of customer service, including assisting customers in a professional and friendly manner; ability to effectively resolve customer issues or concerns while conveying friendliness and empathy.
Detail Oriented: Must be detail-oriented and possess the ability to multi-task; must possess excellent organization abilities.
Communication: Excellent verbal and written communication skills, including the ability to effectively communicate across multiple communication channels, including phone, email, text, and chat.
Scheduling Estimates and Repair Appointments: responsible for scheduling estimate and vehicle repair appointments and coordinating insurance carrier assignments.
Tow-In Process: responsible for facilitating tow-ins of non-drivable vehicles.
Computer Skills: ability to learn specialized computer software for collision centers, including CCC1 and Nexsyis, and proficiency in Excel and Word software.
Administrative: Performs other administrative/clerical-related duties as assigned.
Skills/Requirements:
Must align with Kniesel’s six Core Values: WOW Customer Service, Integrity, Humility, Family, The Golden Rule, and Quality.
Fluent in reading and understanding English.
Minimum age requirement of 18 years.
Possession of a valid driver's license.
Proficient in managing multiple tasks and thriving in a dynamic, fast-paced setting.
Strong communication skills for effective interaction.
Capable of comprehending written instructions on estimates, work orders, and standard operating procedures (SOPs).
Maintains a professional and well-groomed appearance at all times.
Kniesel's Collision offers team members a competitive total compensation package that consists of:
Highly competitive pay
Medical, Dental & Vision Health Benefits
Paid Holidays, Paid Sick Time and Paid Personal Time (PTO)
401(k) Savings program with a company contribution
This role is crucial to the success of our locations, ensuring that we deliver top-tier customer service to our valued clients. If you are a customer service rockstar, we would love to have you join our team.
Join Us! If you're ready to take the next step in your career with a company that values quality, teamwork, and employee satisfaction, apply to join the Kniesel’s Collision family today. Let's drive forward together!
For application details and more information, please visit our website at https://kniesels.com/careers/. We look forward to welcoming you to our team!
Job Type: Full-time/32-35 hours per week
Pay: $18-22/hr. DOE
Schedule: Monday through Friday, 35-hour work-week
Kniesel's Collision is an Equal Opportunity Employer.