We seek a highly organized and proactive individual to join our team as an administrative assistant. In this role, you will be responsible for various tasks related to customer service, office management, data entry, admin tasks, light accounting duties, and supporting upper management. Your attention to detail, excellent communication skills, and ability to multitask will be crucial for success in this position.
Responsibilities:
-Handle customer service phone calls related to questions, inquiries, returns, shipping, and delivery, along with assisting customers in resolving their issues and providing appropriate solutions.
-Maintain constant communication with our billing company, ensuring accurate and timely billing processes.
-Track all orders shipped daily, maintain a Google/Excel Sheet with tracking information, and update our system accordingly.
-Update daily reports and communicate with management on progress.
-Handling and sorting all incoming mail.
-Assist accounting managers with entering daily deposits.
-Managing office.
-Assist the CEO or upper management with other tasks, demonstrating flexibility and willingness to support various projects.
Requirements:
-Proven experience in customer service and administrative roles.
-Excellent verbal and written communication skills. Being bilingual (English/Spanish) is a must.
-Must be able to work M-F, 8hrs/day.
-Strong organizational and time management abilities, with a keen eye for detail.
-Proficiency in using different CRM systems, Excel, Google Suite (Sheets, Docs, Drive), and Cloud Storage (Box.com and DropBox.com).
-Ability to handle multiple tasks simultaneously and prioritize workload effectively.
-Strong problem-solving skills and the ability to remain calm under pressure.
We would love to hear from you if you are a dedicated individual passionate about providing exceptional customer service and administrative support. Please send a resume.