Essential Job Functions:
The ability to speak, see, hear, read, and write.
Mobility and manual dexterity.
The ability to bend, stoop, perform extensive walking, and up to 10 hours a day or more standing and/or performing other physical tasks as needed.
The ability to lift heavy items as needed.
The ability to comprehend and articulate complex ideas.
The ability to work at least 40 hours a week as needed.
Overall Responsibilities:
Performance of team during a shift.
Proficiency at all levels, including recipe execution, service standards, sanitation practices, and FOH, BOH management functions.
Meet financial targets and goals.
Proper staffing and training of employees.
Assure all Standard Operating Procedures are upheld.
Assist with other projects as assigned.
Specific Responsibilities:
General:
Proficiency in all FOH and BOH computer functions.
Perform and document voids and comps properly.
Follow proper procedures during computer crashes for operation and recovering data.
Financial:
Sales - Review daily sales figures
Labor - Control labor during shift. Assess sales volume and make cuts where and when necessary. Review daily labor figures (dollars and hours). Eliminate/minimize any overtime or training expenses.
Cost of goods sold - Assist with weekly food and beverage inventory and determine actual costs. Follow proper procedures for daily invoice review and logging, price review, ordering/receiving, tracking waste and spoilage, setting par levels, daily production checklists, and portion control.
Controllable - Investigate and understand reasons for high costs. Maintain proper par levels while meeting targets for all controllable costs such as retail items, office supplies, uniforms, small wares, china, and glassware.
Operations:
Service - Ensure service standards are being upheld at all times. Determine the quality of the staff by assessing performance. Ensure staff demonstrates proper guest relations. Handle all guest complaints properly.
Food Quality - Ensure food handling and presentation procedures upheld at all times. Conduct line checks on all shifts.
Unit cleanliness - Maintain FOH and BOH cleaning lists and schedules. Conduct a daily walk-through to assure projects are being completed. Follow-up with the performance of the cleaning crew.
Repairs and Maintenance - Maintain the facility by placing calls for any repair work needed on shift. Get Owner approval on any repairs exceeding $200. Review invoices to ensure accuracy and completion of work. Ensure any warranty work is done by the correct vendor and the bill is properly priced to reflect work covered by warranty.
Training and Development - Assure employee training is ongoing and proper programs are being followed. Ensure all employees have completed required tests and certification programs. Employee development is achieved through observation of shifts, ensuring that standards are being met. Practice employee coaching and counseling daily through frequent oral and written feedback.
Personnel/Human Resources Development:
Ensure all employees maintain a professional atmosphere during the shift; follow-up on all complaints of harassment and report immediately to GM and Franchisee / Owner.
Maintain an “open door” policy with employees.
Develop employees in areas needed for their advancement to the next level.
Enforce proper safety practices. Follow proper procedures for all employee and guest accidents/incidents.
Maintain a proper file of the required paperwork for worker’s compensation issues. Maintain OSHA log and all federally required posters for employee review.
Assure all new hire paperwork is correct and complete.
Administration:
Maintain constant communication with management through proper use of the Manager’s Red Book. Utilize Red Book to document employee issues (lateness, tardiness, and performance issues), food issues (items out of stock, line check notes about quality), sales, labor, and other pertinent information.
Follow proper cash handling procedures, including cash-outs, counting banks, counting safe, and completing change orders.
Maintain organized office. Ensure documents are placed in the proper file/book. Maintain archived paperwork as required.