Vacancy caducado!
- Providing IT technical support via phone or chat.
- Learn new support technology as required
- Perform administrative tasks related to time keeping and misc tasks
- Develops a strong understanding of the business and can relate problems to business impacts.
- Understands how to triage and prioritize issues and will escalate problems to management.
- Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
- Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
- Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.
Vacancy caducado!