Fairmont Gold Supervisor

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, friendly and proactive guest service while supporting fellow ColleaguesLead and coordinate all aspects of Fairmont Gold to ensure Fairmont Gold Standards are adhered toDemonstrate Fairmont core values in all interactionsProvide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experienceDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyManage guest profile information and facilitate all necessary actions to enable personalized serviceInspect Fairmont Gold Rooms to ensure the highest standards are metCommunicate all guest feedback to appropriate departments and ensure correct documentation procedures are implementedResolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner and accountable for the productiveness and efficiency of Fairmont Gold while ensuring the highest level of guest satisfactionParticipate in the recruitment and training of new ColleaguesBalance operational, administrative and Colleague needsPerform any other duties, tasks, and assignments within your department as required