Seasonal- Customer Service Supervisor

With over 250,000 guests joining us across two spectacular seasonal events—Pumpkin Fest in the fall and Christmas at the Princess in the winter—the Fairmont Scottsdale Princess transforms into a world of wonder and celebration. Featured in People Magazine, CNN, and other national outlets, these events are the top destinations in Scottsdale for unforgettable holiday experiences!Bring your talents to the Princess and show off your hospitality and leadership skills in a high-energy, team-driven environment. Love your coworkers? Hoping to stay longer? You’re in luck—over 90% of our seasonal team members move into permanent roles at the resort!Are you ready to supervise happiness? We’re looking for Seasonal Customer Service Supervisor to keep the fun flowing and operations running smoothly across both Pumpkin Fest and Christmas at the Princess. You'll play a key role in monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.Reporting to the Resort Experience Operations Assistant Manager, responsibilities and essential job functions include but are not limited to the following:Daily Communication-Send out daily internal communication regarding event updates, schedules, and important informationMaintain an organized and up-to-date communication system to ensure everyone is well-informedVoicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requestsMaintain a friendly and professional phone demeanor at all timesGuest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experienceProvide information about the event, schedules, and nearby attractionsHandle guest questions, concerns, and requests efficiently and courteouslyPhone customer service-Answer incoming phone calls promptly and professionallyDirect calls to the appropriate department or individualProvide excellent customer service over the phoneAssist guests with ticketing inquiries, purchases, and issuesEnsure the smooth operation of the ticketing processMaintain accuracy and efficiency in all computer-related duties