Manager, Information Technology (IT)

Position OverviewWe are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.Key ResponsibilitiesIT Operations & Helpdesk LeadershipLead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.Manage service level agreements (SLAs), incident response, and escalations.Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).Infrastructure & Systems ManagementOversee the design, implementation, and maintenance of enterprise IT infrastructure, including:Servers (Windows/Linux), virtualization (VMware/Hyper-V)Active Directory, DNS/DHCP, Group Policy, Office 365/Azure ADCorporate firewalls, switches, routers, and VPNsCloud services (AWS, Azure, or GCP) and hybrid environmentsMaintain robust backup, disaster recovery, and high availability strategies.Security & ComplianceEnsure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).Lead annual compliance audits.Manage endpoint protection, MDM, MFA, and vulnerability management.Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.Telecom IT Environment SupportCollaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.Team & Vendor ManagementHire, mentor, and manage a high-performing IT support and infrastructure team.Manage IT budgets, procurement, licensing, and vendor relationships.Coordinate third-party support contracts and service providers.Bring hands-on experience with hardware troubleshooting and system architecture.Possess proven abilities to research, evaluate, and recommend new technologies.