About Us:
At Chips Tree And Landscape, we are committed to delivering exceptional service and creating lasting relationships with our customers. We are a growing company focused on providing tree and landsacaping services that make a difference for our clients homes. We are looking for a motivated and customer-oriented individual with a strong sales background to join our team and contribute to our continued success.
Key Responsibilities:
Customer Support: Respond to customer inquiries via phone, email, chat, and social media, providing solutions to problems, processing orders, and handling returns or exchanges.
Sales Engagement: Actively listen to customers’ needs and offer tailored solutions, upselling and cross-selling products or services based on customer requirements.
Product Knowledge: Maintain an in-depth understanding of our products and services to effectively promote and recommend offerings to customers.
Issue Resolution: Address and resolve customer complaints or concerns promptly, ensuring a positive customer experience and maintaining customer loyalty.
Relationship Building: Build rapport with customers to create long-term relationships, fostering repeat business and high levels of satisfaction.
Order Management: Accurately process requests and follow up with customers to get more appointments on schedule.
Sales Targets: Meet or exceed sales goals and performance metrics as set by the department.
Collaboration: Work closely with other departments (Sales, Marketing, and Operations) to resolve customer issues and improve service offerings.
Key Qualifications:
Proven experience in customer service with a background in sales (minimum of 2 years).
Excellent communication skills, both verbal and written, with the ability to engage customers and clearly explain product features and benefits.
Strong problem-solving skills and the ability to remain calm and collected in challenging situations.
Sales-driven with a proven track record of meeting or exceeding sales targets.
Knowledge of CRM software and customer service tools is a plus.
A positive, enthusiastic attitude with the ability to work both independently and as part of a team.
Ability to multitask and handle high-volume customer interactions in a fast-paced environment.
High school diploma or equivalent; a college degree is a plus.
Why Join Us:
Competitive salary with performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.
Opportunities for career growth and development.
A dynamic, inclusive, and supportive work environment.
How to Apply:
Interested candidates are invited to submit a resume and cover letter outlining their qualifications and why they would be a great fit for this role. Please apply through our website or send your application to [email protected]. Please include a super power you wish you had and why!