Water filter manufacturer needs phone representative to take inbound customer calls, troubleshoot problems, identify a course of action and potential up sell. You will also ascertain their water treatment needs and introduce them to the right product. No cold calling There will be other general customer service duties, and general office tasks, however your primary job is to learn the products thoroughly and provide support. Will train.
Office is located in a beautiful brand-new building just north of 7th St and the 101, near a mountain preserve. It’s a really nice place to work with ample parking and your own private office.
JOB DESCRIPTION
Answer phones in a courteous, knowledgeable manner that instills trust and confidence in the customer.
Sell product to telephone customers in a way that makes the customer feel good about their purchase. Inform the customer of product upgrades and other products lines. Often the customer will need a product with which they are unfamiliar.
Troubleshoot customer problems in a linear, methodical manner that solves the problem while minimizing costs. Follow our protocols.
Generate customer service documents and materials
General office tasks
Maintain a clean work area
COMPENSATION
Pay: $15.00 - $17.00 per hour; with OT and bonuses.
Private office.
POSITION REQUIREMENTS
Honesty
Integrity
Punctuality
Good phone voice and professional phone etiquette
ENJOYS helping people solve problems
Logical thinker able to apply the right product to a given application
Good listener who can visualize customer troubleshooting
Experience with MS Office and the Internet
Background in chemistry or water sciences, or plumbing experience, a plus
If interested, please email your resume
Location: Phoenix, AZ; M-F 8:00 am to 5:00pm
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.