Customer Service Assistant

Job DescriptionWe are seeking a dependable and detail-oriented Customer Service Assistant to join our team in Birmingham. The ideal candidate will provide outstanding support to clients, handle inquiries efficiently, and ensure a smooth customer experience. This is a dynamic role that requires excellent communication skills, problem-solving abilities, and a proactive attitude.ResponsibilitiesHandle incoming calls and respond to customer inquiries in a timely and professional mannerProcess orders, forms, and applications with accuracyMaintain detailed records of customer interactions and transactionsResolve customer issues and escalate complex problems when necessaryCollaborate with internal departments to ensure customer satisfactionMonitor and follow up on customer feedback and concernsMaintain product knowledge and stay up to date with service offerings