La Merenda Restaurant is looking for an energetic individual who is passionate about food and customer service.
The general manager of the restaurant is responsible for overseeing all of the restaurant's operations, which includes hiring and disciplining staff, purchasing, supplies and liquor while maintaining customer satisfaction at the highest level.
Responsibilities
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the
company
- Identify and delegate responsibilities to staff to ensure objectives are met and excellent service is consistently
achieved
- Implement new company policies and procedures by developing plans and instructing staff
- Provide direction to staff to achieve restaurant goals
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
- Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to
understand their needs and exceed expectations
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Consistently monitor product and labor costs to remain within goals
- Solicit guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Follow and enforce the policies and procedures, including those for cash handing and safety/security
- Monitor and maintain the POS System
- Manage new menu implementation
- Develop and implement creative solutions to areas in need of improvement
- Conduct staff and daily pre-shift meetings
- Assist in any areas of the restaurant when staffing constraints require
- Organize, update and maintain social media accounts
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations
- Work closely with management to meet revenue objectives
- Implement appropriate strategies to resolve adverse trends and improve sales
- Maintain safe working conditions
- Follow company policies and procedures regarding the handling of cash, property, products and equipment
- Audit inventory levels to ensure product availability, and order products as necessary
Requirements
- High school diploma or equivalent
- 3+ years’ experience in the restaurant industry
- Management experience is preferred
- Must have reliable transportation
- Able to use POS System
- Able to work in a fast paced environment
- Must be able to take direction and delegate responsibilities
- Ability to work flexible hours, including nights and weekends
- Excellent interpersonal communication skills
- Exceptional organization and leadership skills
- Able to lift minimum of 40 lbs.
- Able to work in a high-temperature kitchen for an extended period of time
- Complete training in all areas of restaurant
- Must be or become Serve Safe Certified within 6 months of hiring
- Wine knowledge is a plus.