Assistant General Manager
Location: Miss Molly’s Cafe & Pastry Shop – Milwaukee, WI
Schedule: Full-time | 5 days per week | 7:30 a.m. – 4:00 p.m. | Weekend availability required
Compensation: $20–$21/hour (BOE) + eligibility for bonuses & commission
Reports to: General Manager / Owner
About Miss Molly’s
Miss Molly’s Cafe & Pastry Shop is a 100% certified woman-owned business that believes good food and genuine kindness go hand in hand. Whether we’re serving guests in our cozy cafe or coordinating fresh, from-scratch catering orders, we lead with hospitality, quality, and care.
We are guided by a strong set of values that shape everything we do:
- Hospitality with Heart
- Made From Scratch, Served with Intention
- Community Matters
- Work as a Team, Grow as a Team
- Balance is a Priority
- High Standards, Always
Position Overview
The Assistant General Manager (AGM) plays a vital leadership role in the daily success of Miss Molly’s Cafe. As a key support to the General Manager, the AGM brings strong “manager eyes”—noticing what needs to happen, jumping in where needed, and keeping the team aligned and efficient throughout the day.
This role balances hands-on leadership on the cafe floor with administrative coordination behind the scenes, supporting daily service, team communication, and the growth of our catering and wholesale programs. This position also includes being the primary person responsible for all catering and wholesale deliveries, requiring professionalism, organization, and strong time management.
Key Responsibilities:
- Front-of-House Leadership & Team Oversight
- Supervise daily cafe operations and maintain high service standards
- Write a clear, efficient daily floor plan to assign roles and balance workflow
- Check in with the team at the start of each day to confirm:
- Station assignments
- Catering/wholesale orders and timing
- Break coverage and overall shift plan
- Support baristas and shift leads during service; coach and troubleshoot in real time
- Identify and address service flow issues and communication gaps proactively
- Manage weekly FOH schedule, time-off requests, and shift coverage
- Assist with hiring, onboarding, and training of FOH staff
- Maintain FOH inventory and ensure proper stock, organization, and reordering
- Model professionalism, hospitality, and accountability on every shift
Catering & Wholesale Coordination:
- Serve as the main point of contact for catering and wholesale clients
- Respond to inquiries, send quotes, confirm orders, and manage communication
- Create and send invoices; track payments and delivery timelines
- Maintain and share a catering/wholesale calendar for cross-department visibility
- Coordinate with the kitchen and FOH teams to ensure smooth order execution
- Consistently complete catering and wholesale deliveries using the cafe vehicle
- Represent Miss Molly’s with professionalism and warmth at all delivery drop-offs
Administrative Operations:
- Maintain clear communication with the GM and team leads
- Support accurate cash handling, shift reporting, and daily operations checklists
- Participate in manager meetings and contribute ideas for improvement
- Help refine internal systems to support team efficiency and guest satisfaction
Ideal Qualifications:
- 2+ years of leadership or coordination experience in food service, catering, or hospitality
- Strong “manager eyes” with the ability to spot and solve problems quickly
- Calm and confident leadership in both busy and quiet moments
- Highly organized and dependable with excellent follow-through
- Clear, professional communication with team members, guests, and clients
- Valid driver’s license and ability to complete deliveries as needed
- Comfortable with Google Drive, POS, and basic invoicing platforms
- Experience with espresso service is a plus—or willingness to learn
Benefits & Perks:
- PTO available for full-time employees
- Consistent daytime schedule
- Free shift meals & beverages
- Quarterly performance bonuses based on food and labor cost metrics
- Commission for procurement of new catering and wholesale clients
- Supportive, values-driven team environment
- Opportunity to grow with a company expanding its catering and wholesale programs
To Apply:
Please send your resume and a short note about why this role feels like a fit for you. We can’t wait to meet you!