Vacancy caducado!
Description On behalf of a prestigious professional services organization in Milwaukee, Robert Half Technology is recruiting personable and technically savvy IT Leaders for a Direct Hire opportunity. This person will oversee a team of Help Desk professionals and will report to the Director of IT. This is an on-site role in Milwaukee with some travel to the organization's other locations when necessary. Please apply today to be considered!Leadership:
Provide strong leadership to the IT service desk team.
Set clear expectations, motivate team members, and facilitate professional development.
IT Support:
Act as a point of escalation for complex technical issues, providing hands-on support when necessary.
Ensure timely resolution of IT support requests and incidents, maintaining a high level of customer satisfaction.
Strategy and Planning:
Develop and implement strategic plans for the IT service desk in alignment with overall IT and business objectives.
Identify opportunities for process improvements and implement best practices to enhance service delivery.
Key Performance Indicators (KPIs):
Define and monitor key performance indicators to assess the effectiveness and efficiency of the IT service desk.
Analyze KPI data to identify trends, address performance issues, and make data-driven decisions.
Collaboration:
Collaborate with other IT teams and departments to ensure seamless integration and communication.
Work closely with stakeholders to understand their needs and provide IT solutions that align with organizational goals.
Documentation and Reporting:
Maintain accurate documentation of IT support processes, procedures, and resolutions.
Prepare regular reports on service desk performance, highlighting achievements and areas for improvement.
Requirements
Service Desk Management, Leadership Skills, Microsoft Technologies, KPI, Customer ServiceTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Vacancy caducado!