Customer Account Representative

Job DescriptionReboot Staff is seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in Madison, WI. In this role, you will serve as the primary point of contact for our clients, ensuring that their needs are met with precision and professionalism. This position requires excellent communication skills, the ability to manage multiple accounts, and a proactive approach to client support.ResponsibilitiesManage and maintain relationships with assigned customer accountsAddress client inquiries and resolve issues in a timely and effective mannerMonitor account activity and provide regular updates to clientsPrepare and deliver reports on account performance and service qualityCollaborate with internal teams to meet customer expectationsIdentify opportunities to enhance client satisfaction and drive account growthEnsure accurate documentation and compliance with company policies