Job SummaryJob Title: Deli Clerk Type: Hourly Reports To:Deli Manager Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a dedicated Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. Job DescriptionWhat You’ll Do: As a Deli Clerk, you will:
Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
Honor Commitments:Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned
What We’re Looking For:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be successful in the Deli Clerk role, you should have:
Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
Communication Skills: Good oral and written communication skills.
Effective Problem-Solving:Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
Physical Demands and Work Environment:
Lifting up to 50 pounds on an occasional basis.
Full range of upper body motion.
Ability to work at a fast pace.
May be exposed to extreme temperatures.
Schedule:
The Deli Clerk is an hourly position with a flexible work schedule that includes weekdays, weekends, and holidays.
Why Join Us?
By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like quality. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
If you’re ready to share your passion for food preparation and contribute to a delightful dining experience for our guests, we’d love to hear from you. Apply today and help us create delicious meals in our deli!
Company OverviewABOUT FESTIVAL FOODS:We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.Job DescriptionWhat You’ll Do: As a Deli Clerk, you will:
Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
Honor Commitments:Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned
What We’re Looking For:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be successful in the Deli Clerk role, you should have:
Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
Communication Skills: Good oral and written communication skills.
Effective Problem-Solving:Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
Physical Demands and Work Environment:
Lifting up to 50 pounds on an occasional basis.
Full range of upper body motion.
Ability to work at a fast pace.
May be exposed to extreme temperatures.
Schedule:
The Deli Clerk is an hourly position with a flexible work schedule that includes weekdays, weekends, and holidays.
Why Join Us?
By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like quality. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
If you’re ready to share your passion for food preparation and contribute to a delightful dining experience for our guests, we’d love to hear from you. Apply today and help us create delicious meals in our deli!
Benefits OverviewWHY YOU'LL LOVE IT HERE:
Associate Discount:Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay:Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling:Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance:Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support:Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future:Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Address2717 Birch StreetCityEau ClaireStateWIPostal Code54703Position Type (Portal Searching)Part-TimeLocation : NameEau Claire - Birch StRequisition ID2024-43619Location : Address2717 Birch StreetLocation : Postal Code54703Requisition ID2024-43619