The role of Office Manager/Bookkeeper is critical to our success in serving families. At Valley Hills Funeral Home, we’re looking for an individual whose strongest attributes are empathy, organization, and professionalism. In this position, you’ll need to be self-motivated and manage a variety of tasks simultaneously and seamlessly, while providing friendly, compassionate support to those who call on us during times of need.
You must also possess strong written & verbal communication skills, must illustrate attention-to-detail, analytical abilities and consistent follow-through. This position requires complete confidentiality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage the reception area and responds to families, funeral home staff, and public inquiries by phone, email, and in-person.
Greet families and guests, handling inquiries and directing them according to their specific needs.
Maintain daily incoming and outgoing mail, postal deliveries, and package pickup.
Support the funeral home staff administration tasks pertaining to arrangements, obituaries, death certificates, etc.
Assist in the creation of memorial folders, videos, social media posts, and the funeral home website as needed.
Oversee billing processes that include accounts receivable and accounts payable.
Maintain distribution lists and process mailings for aftercare, and pre-need initiatives.
Support administration tasks and facility set-up for memorial, community, and special events.
Maintain and purchase office supply and product inventories.
Supervise the maintenance of office areas, public rooms, equipment, and provide occasional assistance with vehicles.
Lead funeral home staff in housekeeping duties to ensure the funeral home displays a clean, organized, and professional environment.
Perform other duties as assigned.
EDUCATION, EXPERIENCE, CERTIFICATIONS
High School Diploma or equivalent, plus one to three years related office management, reception, or customer service experience preferred.
Bilingual Preferred
Valid Drivers License
SKILLS, QUALIFICATIONS, ABILITIES
The individual must possess these skills and abilities or explain and demonstrate that he or she can perform the essential functions, with or without reasonable accommodation, using some combination of skills and abilities.
Possess a high level of compassion, integrity, and confidentiality for the families served
Excellent customer service skills
Strong written and verbal communication skills
Organizational skills with attention to detail
Microsoft Office, Adobe InDesign
Ability to multi-task, set priorities, make decisions, and delegate when appropriate
Ability to display flexibility and adapt to change
Ability to take direction/guidance from leadership to adhere to or improve policies and processes
Ability to work independently
Ability to monitor the work of others to ensure tasks are completed
Experience using Quickbooks
Able to solve complex problems and concepts