An MSP client of ours based in Wenatchee, WA is looking for a Service Desk Technician that ideally has previous MSP experience or has supported multiple end users with multiple locations. Their preference is someone local to Wenatchee/Leavenworth/Chelan/Cashmere/Moses Lake, however this role is capable of being a hybrid position, with potential for full remote after probation period ends (90 days). There will be a 2-week on-site training upon hire (hotel, food, etc. paid for).
Duration: FTE, Direct-Hire
Schedule: Monday-Friday working Pacific Standard Time Zone (8-5pm)
Job Responsibilities:
Provide Help Desk Support, ensuring efficient resolution of customer issues.
Provide support to users in Azure, O365, and Windows environments
Automate processes where possible to improve efficiency and reliability of cloud systems.
Administer and support Office 365 applications, troubleshooting any issues that arise.
Maintain and troubleshoot Windows operating systems and applications.
Prioritize tasks and manage time effectively to meet deadlines and customer needs.
Support multiple end users across multiple locations, providing high-quality customer service.
Continually update skills and knowledge in cloud systems and technologies, with the potential to obtain Microsoft or Azure certification within the first 6 months of employment.
Job Requirements:
Must haves:
At least 2 years of experience in a help desk or technical support role (depending on skill level)
Experience with Azure, O365 administration, Windows OS
Proficiency in troubleshooting Windows operating systems and applications
Strong customer service and communication skills
Ability to prioritize tasks and manage time effectively in a fast-paced environment
Experience supporting multiple end users with multiple locations or experience at an MSP
Nice to haves:
Bachelor’s degree in computer science, Information Technology, or related field (preferred).
Experience in an MSP environment is strongly preferred
Current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) or ability to obtain certification within the first 6 months of employment.
Associate) or ability to obtain certification within the first 6 months of employment
Core Benefits:
Medical/Dental/Vision insurance
HSA Account
Life Insurance
4% 401(k) Match
6 Paid Holidays
14 Days Paid Time Off
Annual Performance Reviews with Raises
Quarterly off-site company meetings
Team Building Atmosphere
Company Paid Employee Continued Education For Growth and Development
If this role is a good fit, please send me your most up-to-date resume and I will connect with you upon review!
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